Location: West Jordan, UT
Reports to: Site Manager/Director – Operations
Full/Part-time: Full Time
Location: West Jordan, UT
Reports to: Site Manager/Director – Operations
Full/Part-time: Full Time
The Command Center Operator provides high level systems monitoring and troubleshooting for Novva Data Centers. This role serves as the first line of support for Novva customers as well as provides logistical support for the facility. Main areas of responsibility include monitoring of IT, mechanical and power infrastructure systems. Provide timely response with basic troubleshooting and escalations where needed. Follow established processes for resolution to incidents, onboarding of new customers, provisioning of security credentials, and escorting individuals into the data center as needed. Other duties include maintaining entry logs, performing perimeter and facility checks to ensure overall site security and cleanliness. Applicants should have excellent customer service skills with attention to details. Onsite training will be provided over first 30 days of employment.
High-level responsibilities include but are not limited to the following:
Monitor and respond to onsite access activity via CCTV and access control software.
Monitor and respond to alerts from various system monitoring tools
Identify critical system issues with large scale impact and escalate appropriately
Provide professional and timely customer service
Assist customers with troubleshooting and service requests.
Respond to incidents and requests via phone and IT ticketing system
Understand basic Windows application troubleshooting principles
Provide support to internal teams
Receive/Offload facility deliveries
Ability to follow established processes and procedures
Tracking of all work via ticketing system
Work and communicate effectively with others
Understanding of data centers and the roles they play in industry
Use and maintain knowledge base data
PC / Windows / MS Office Savvy
Able to lift up to 50 lbs
Minimum: High School Diploma
Preferred: Associates Degree and/or equivalent corresponding work experience in a Data Center space
Project / team oriented
Self-motivated and able to work alone
Customer focused
Attention to detail
Positive and pleasant attitude
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